At CraveKart, operated by Place of Rassasy, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide while using our platform, including our website and mobile application. By accessing CraveKart, you agree to the terms of this Privacy Policy. 1. Information We Collect We collect the following types of personal information to provide a seamless meal ordering and delivery service: Personal Information: Name, email address, phone number. Order History: Details of the meals you order and your past interactions with our service. Account Credentials: Username, password, and other login details. Transaction Information: Payment details and transaction history. Feedback: Any feedback or reviews you provide to improve the service. Additionally, we may ask for: Mobile Number: For OTP (One-Time Password) verification during login to secure your account. Email Address: For sending offers, updates, and communication about our services. Camera Permission: For the Corporate Module Attendance Scanning, where we may require access to your camera to verify meal attendance. 2. How We Use Your Information We use the collected information for the following purposes: Order Processing: To fulfill meal orders and deliveries. Customer Support: To respond to inquiries, issues, or feedback you may have. Service Improvements: To analyze usage trends and improve our platform, offerings, and user experience. Communication: To send order updates, offers, promotions, and important notifications (e.g., OTPs for login, promotional emails). We will not share your information for any third-party marketing purposes. 3. Sharing of Your Information While we do not share or sell your personal information for marketing purposes, your details may be shared with trusted partners and third parties under the following circumstances: Order Fulfillment: To process and deliver your orders (e.g., delivery partners, payment processors). Legal Compliance: When required by law, to comply with legal processes, such as subpoenas, court orders, or regulatory requirements. 4. Data Security We take your data security seriously and implement industry-standard measures to protect your personal information: Encrypted Transactions: All transactions are secured using SSL encryption to protect your payment details. Secure Data Storage: We store your data securely with encrypted backups and access control measures. PCI DSS Compliance: All payment information is processed via PCI DSS-compliant gateways to ensure the highest level of security for your financial data. 5. User Control and Data Access You have full control over your personal data and can manage it as follows: Access Your Information: You may view and update your personal details at any time by logging into your account. Modify or Delete Information: You can request to modify or delete your personal information by contacting our customer support or through account settings. Opt-Out: If you wish to opt out of marketing communications, you can update your preferences through the account settings or unsubscribe from email communications. 6. Data Retention We retain your personal data only as long as it is necessary for the provision of our services, legal obligations, or compliance with applicable laws and regulations. Once your data is no longer required: Data Deletion: Your information will be securely deleted from our systems. 7. Mobile Number and Email Use Mobile Number: We collect your mobile number to send OTP (One-Time Password) for login verification. This ensures secure access to your account. Email Address: Your email is used to send important updates about your orders, special offers, and promotional communications. You can manage these preferences through your account settings. 8. Camera Permission (Corporate Module) For the Corporate Module where meal attendance is monitored, we may request permission to access your device's camera. This is only used for verifying your attendance for the meal within the corporate environment. By granting access, you consent to CraveKart using the camera feature for the purpose described above. 9. Updates to This Privacy Policy This Privacy Policy may be updated from time to time to reflect changes in our practices, services, or legal requirements. When we update the policy, we will post the revised version on our platform with an updated effective date. We encourage you to review this page periodically to stay informed about how your data is being managed. 10. Legal Compliance This Privacy Policy complies with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and other applicable Indian laws, including the General Data Protection Regulation (GDPR) for users in the European Union (if applicable), and other regional privacy regulations. If you have any concerns or inquiries regarding our privacy practices, please contact our Data Protection Officer (DPO) at: [Email:support@placeofrassasy.in] [9666777392] 11. Contact Us If you have any questions, concerns, or complaints regarding this Privacy Policy or your data, please feel free to reach out to us at: {Email: support@placeofrassasy.in} 9749333337 By using CraveKart, you agree to the terms outlined in this Privacy Policy.